We strive to give you the best shopping experience for your baby needs pre and post-purchase! Kindly take note that all payments made are strictly non-refundable although we will gladly accept returns and exchange on new merchandises 7 days from the date you received your order as long as you follow our return guidelines.
Defective items:Defective items are rare and can be exchanged for the same new product or product(s) with a similar price within 7 days of receiving your order. After this period of time, the exchange will have to be done by the manufacturer under the warranty. Note that all returned products that are claimed defective will be tested by our staff.
Return Guidelines:All returns must still be in brand new condition and have all the original packaging and original contents included. Tags must still be intact and attached for all returns. Returns request must be submitted via email to info[at]happymums.com.my including in the email is the:
- Order Number
- Email Address
- Personal details (Name, Phone number, Address)
- Reason for return